People matter! We care about each other and treat our team with the same respect that we show our families. We will succeed or fail together, trusting that each person will do their part.
We value authenticity in each other. First, this requires us to be open-minded and receptive to ideas and opinions that may be different than our own. This leads to opportunities and new ways of thinking that expand our minds and bring us ideas that add value. We are not afraid to express our opinions.
We must demand of ourselves and of each other the highest standards of individual and corporate integrity. We do right by our customers and win the business based on merit and perseverance. We are good stewards of company resources. We comply with all company policies and laws.
We put the customer at the center of everything we do. We succeed by making our customers successful. We will create a level of service that can’t be matched by our competition. We’ll do just about anything to get a customer out of trouble.
We are loyal to each other, to our customers and to our investors. We demonstrate our loyalty by being honest, trustworthy and supportive. We stick together through good times and bad.
We honor the commitments we make, and take personal responsibility for all actions and results. We create an operating discipline of continuous improvement that is an integral part of our culture.